[ISLMA-Share] Demco troubles!

Email list for the Illinois School Library Media Association islma at list.railslibraries.info
Tue May 8 10:05:11 CDT 2018


We are very unhappy as well.  We ordered a bunch of detuning tabs that work with our security system, and the ink from our stamp would never dry on them.  When we contacted them, we were told they realized it was a manufacturing problem and they were working on a solution.  That was three months ago as well.

[signature0003]
Lynda Cohagan
Library Information Specialist
Kankakee District Schools

“At the moment that we persuade a child, any child, to cross that threshold, that magic threshold into a library, we change their lives forever, for the better.” ~~Barack Obama

From: islma-bounces at list.railslibraries.info [mailto:islma-bounces at list.railslibraries.info] On Behalf Of Email list for the Illinois School Library Media Association
Sent: Tuesday, May 08, 2018 9:42 AM
To: islma at list.railslibraries.info
Subject: [ISLMA-Share] Demco troubles!

Hi,

I am seriously very unhappy with Demco right now, and am wondering if anyone knows anyone at Demco who could help to rectify my situation.  Having called AGAIN today, I was told "all managers" were in a meeting.... etc etc.

I placed a large order with them in February and have received one partial shipment, with two changes in dates as to when the rest would be arriving.  At this point it could be summer... unacceptable for a February order, in my opinion.  I feel as if they couldn't handle the order in February, they should have said so up front---- or in March, or in April....  ugh.

Thank you for any names/ leads!!

--
Tabatha A. Otto, Teacher/Library Media Specialist
Daniel Wright Junior High School
1370 Riverwoods Road
Lincolnshire, IL 60069
(847) 295-1560
totto at d103.org<mailto:totto at d103.org>
https://sites.google.com/a/d103.org/totto/
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