[aisle] Ingram Ordering Issues

[Rademacher, Kristen]

I have never ordered from Ingram but have had similar issues with Follett. I will say that when I called customer service for the Follett whoopsies, they sorted it out immediately and everything was fine. I’ve had a number of strange things happen with orders through them and every time its been quickly sorted out.

Maybe they are your new go to?

Kristen Rademacher
Librarian
1 Book 1 Marist Director
Marist High School<http://www.marist.net/academics/arclibrary/>
773.881.5356
@1Book1Marist
rademacher.kristen at marist.net<mailto:rademacher.kristen at marist.net%3cmailto:rademacher.kristen at marist.net>



From: AISLE <aisle-bounces at list.railslibraries.info> On Behalf Of Alison Personette via AISLE
Sent: Friday, May 17, 2019 2:01 PM
To: aisle at list.railslibraries.info
Cc: Alison Personette <abpersonette at yahoo.com>
Subject: [aisle] Ingram Ordering Issues

Hello,
I was wondering if anyone else has had similar issues with Ingram:

I just started using Ingram this year and so far, through 3 orders it had been very smooth.
However, with my most recent order, I created a list and clicked "Release/Ship." After a week, no order appeared under "Order Status." So I clicked "Release/Ship" again. Still no order after a few days. I emailed customer support and they said there was no order placed for me. I went and clicked "Release/Ship" a third time, and that time it finally went through.
That is just the beginning...
I am very careful to only order books that have copies on hand or on order with a fairly close expected delivery date. This time was no exception. I ordered a hardcover copy of The Poet X, which was published in March 2018. After ordering, upon checking my order status, I saw that it was backlisted. When clicking the order link next to the book in "Order Status," it takes me to the yet-to-be-published paperback edition that is scheduled to release in January 2020. I went and double-checked my list. When I click on the book that is in my list (which I ordered directly by clicking "Release/Ship,") it takes me to the hardcover book.
So I emailed customer service again. They replied by saying that they only see me having ordered the paperback. I tried to explain what happened, as I just did, and they replied again saying that they only ever see me having ordered the paperback! I had to cancel that book because my district will not keep a PO open until January 2020.

Has anyone experience similar issues with Ingram?
I'm considering finding another book supplier...


Thank you,


Alison Kurtz

Library Media Specialist
Sandwich High School
515 E. Lions Rd.
Sandwich, IL 60548
akurtz at sandwich430.org<mailto:akurtz at sandwich430.org>
http://tinyurl.com/shsmediacenter
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