[aisle] Ingram Ordering Issues

[Amy Phillips]

I switched to Ingram shortly after Baker and Taylor was bought by Follett,
and in the past 2 years I haven't had any issues. My suggestion would be to
print out your quote/list and look through it to make sure that the item
descriptions are correct (pb vs hardcover).

Sorry you had that issue! :(

Amy Phillips
Riverside Brookfield High School
Library Media Specialist
aebromberg at gmail.com
phillipsa at rbhs208.net
847-722-6169


On Fri, May 17, 2019 at 2:01 PM Alison Personette via AISLE <
aisle at list.railslibraries.info> wrote:

> Hello,
> I was wondering if anyone else has had similar issues with Ingram:
>
> I just started using Ingram this year and so far, through 3 orders it had
> been very smooth.
> However, with my most recent order, I created a list and clicked
> "Release/Ship." After a week, no order appeared under "Order Status." So I
> clicked "Release/Ship" again. Still no order after a few days. I emailed
> customer support and they said there was no order placed for me. I went and
> clicked "Release/Ship" a third time, and that time it finally went through.
> That is just the beginning...
> I am very careful to only order books that have copies on hand or on order
> with a fairly close expected delivery date. This time was no exception. I
> ordered a hardcover copy of *The Poet X*, which was published in March
> 2018. After ordering, upon checking my order status, I saw that it was
> backlisted. When clicking the order link next to the book in "Order
> Status," it takes me to the yet-to-be-published paperback edition that is
> scheduled to release in January 2020. I went and double-checked my list.
> When I click on the book that is in my list (which I ordered directly by
> clicking "Release/Ship,") it takes me to the hardcover book.
> So I emailed customer service again. They replied by saying that they only
> see me having ordered the paperback. I tried to explain what happened, as I
> just did, and they replied again saying that they only ever see me having
> ordered the paperback! I had to cancel that book because my district will
> not keep a PO open until January 2020.
>
> Has anyone experience similar issues with Ingram?
> I'm considering finding another book supplier...
>
>
> Thank you,
>
>
> Alison Kurtz
>
> Library Media Specialist
> Sandwich High School
> 515 E. Lions Rd.
> Sandwich, IL 60548
> akurtz at sandwich430.org
> http://tinyurl.com/shsmediacenter
> MAILMAN_MIMEDEFANG
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