[aisle] Ingram Ordering Issues

[Alison Personette]

 Yeah, I have triple-checked my list to make sure I wasn't negligent about it and I absolutely have the hardcover on my list that I ordered. But, I was also told before that they don't exchange books, so if they thought I ordered the paperback (even though it hasn't shipped because of the pub date backorder) I figured they wouldn't just switch it for me. So I just asked to have them cancel it. I'm not sure where the ordering process went wrong this time, but it was certainly a strange situation that they didn't seem very eager to help me sort out.

Thanks for the reply,
Alison Kurtz

Library Media SpecialistSandwich High School515 E. Lions Rd. Sandwich, IL 60548akurtz at sandwich430.orghttp://tinyurl.com/shsmediacenter
    On Friday, May 17, 2019, 2:05:31 PM CDT, Amy Phillips via AISLE <aisle at list.railslibraries.info> wrote:  
 
 I switched to Ingram shortly after Baker and Taylor was bought by Follett, and in the past 2 years I haven't had any issues. My suggestion would be to print out your quote/list and look through it to make sure that the item descriptions are correct (pb vs hardcover). 
Sorry you had that issue! :(
Amy PhillipsRiverside Brookfield High SchoolLibrary Media Specialistaebromberg at gmail.comphillipsa@rbhs208.net847-722-6169

On Fri, May 17, 2019 at 2:01 PM Alison Personette via AISLE <aisle at list.railslibraries.info> wrote:

Hello,I was wondering if anyone else has had similar issues with Ingram:
I just started using Ingram this year and so far, through 3 orders it had been very smooth.However, with my most recent order, I created a list and clicked "Release/Ship." After a week, no order appeared under "Order Status." So I clicked "Release/Ship" again. Still no order after a few days. I emailed customer support and they said there was no order placed for me. I went and clicked "Release/Ship" a third time, and that time it finally went through.That is just the beginning...I am very careful to only order books that have copies on hand or on order with a fairly close expected delivery date. This time was no exception. I ordered a hardcover copy of The Poet X, which was published in March 2018. After ordering, upon checking my order status, I saw that it was backlisted. When clicking the order link next to the book in "Order Status," it takes me to the yet-to-be-published paperback edition that is scheduled to release in January 2020. I went and double-checked my list. When I click on the book that is in my list (which I ordered directly by clicking "Release/Ship,") it takes me to the hardcover book. So I emailed customer service again. They replied by saying that they only see me having ordered the paperback. I tried to explain what happened, as I just did, and they replied again saying that they only ever see me having ordered the paperback! I had to cancel that book because my district will not keep a PO open until January 2020.
Has anyone experience similar issues with Ingram?
I'm considering finding another book supplier...

Thank you,

Alison Kurtz
Library Media SpecialistSandwich High School515 E. Lions Rd.Sandwich, IL 60548akurtz at sandwich430.orghttp://tinyurl.com/shsmediacenterMAILMAN_MIMEDEFANG
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