[aisle] Infobase Database Tech Issues

[Neha Thakkar]

We definitely had problems this week, with loading errors or "nothing
found" errors. It seems to be better today. We also have fewer students
accessing it today =)



Neha Thakkar
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On Wed, Feb 3, 2021 at 12:09 PM Kari S via AISLE <
aisle at list.railslibraries.info> wrote:

> Has anyone else had issues with Infobase Databases being glitchy?
>
> I have been having issues with citations pulling the wrong information. It
> seems like if I have two databases open at the same time (which happens
> when I'm giving a lesson), sometimes an article from one of them, the
> citation ends up saying it's from the other (see image below, you can see
> I'm in African American History and it's pulled as if it's from American
> History... I've had this work the other way around on a variety of articles
> so I know it's a glitch)
>
> Then when I am showing students the databases and ask them to follow
> along, sometimes the link (which I've checked 100 times) works for only
> about half the kids and the others get thrown to "Infobase Books".
>
> I am going to reach out to Infobase directly but I was curious if others
> had experienced this as well. It's frustrating and while I like their
> pricing, if they can't get this figured out for me I might have to switch
> back to Gale.
>
> Thanks!
> --
> *Kari Stevenson*
>
> MAILMAN_MIMEDEFANG
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