[aisle] Follett Destiny touble?

[Ann Marie Jinkins]

Our Destiny is working again in the last half-hour, but I haven't received
the "all good" email from Follett yet that tech support said would come
when it's truly fixed.  I called the number below and had our customer
number ready.
Technical Support

For technical product issues, including how-to procedures and error
reporting:

*Destiny email  *techsupport at follett.com
<techsupport at follett.com?subject=Destiny>

*Phone support  *888.511.5114 + Option 2

Ann Marie Jinkins
Pronouns: she/her
Librarian
Rochelle Township High School
(815)562-4161, ext. 4112
ajinkins at rthsd212.org


On Wed, Mar 10, 2021 at 12:55 PM Deborah Handler <dhandler at d56.org> wrote:

> How do you open a ticket. Today has been awful.
>
> *Kindly,*
>
>
> *Catalogue <https://search.follettsoftware.com/metasearch/ui/206>*
>
>
>
> On Wed, Mar 10, 2021 at 8:47 AM Ann Marie Jinkins <ajinkins at rthsd212.org>
> wrote:
>
>> Yes! I spoke with tech support at 8:35 and they had just opened a ticket
>> within the hour.  We cannot use the circulation functions and our students
>> receive an error message when they search.
>>
>>
>> Ann Marie Jinkins
>>
>>
>> On Wed, Mar 10, 2021 at 8:45 AM Deborah Handler via AISLE <
>> aisle at list.railslibraries.info> wrote:
>>
>>> Hello! I am having the hardest time this morning and wanting to know if
>>> I am the only one. I keep receiving an error message when trying to look
>>> something up or check out. Anyone else?
>>>
>>> *Kindly,*
>>>
>>>
>>> *Catalogue <https://search.follettsoftware.com/metasearch/ui/206>*
>>>
>>> MAILMAN_MIMEDEFANG
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>>> AISLE at list.railslibraries.info
>>>
>>> For list archives and subscription options, visit:
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>>
>>
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