[aisle] Follett Destiny touble?

[Deborah Handler]

Thank you! I called and got an "I know" statement. Its random and being
worked on. Appreciate the support!


*Kindly,*


*Catalogue <https://search.follettsoftware.com/metasearch/ui/206>*



On Wed, Mar 10, 2021 at 1:01 PM Ann Marie Jinkins <ajinkins at rthsd212.org>
wrote:

> Our Destiny is working again in the last half-hour, but I haven't received
> the "all good" email from Follett yet that tech support said would come
> when it's truly fixed.  I called the number below and had our customer
> number ready.
> Technical Support
>
> For technical product issues, including how-to procedures and error
> reporting:
>
> *Destiny email  *techsupport at follett.com
> <techsupport at follett.com?subject=Destiny>
>
> *Phone support  *888.511.5114 + Option 2
>
> Ann Marie Jinkins
> Pronouns: she/her
> Librarian
> Rochelle Township High School
> (815)562-4161, ext. 4112
> ajinkins at rthsd212.org
>
>
> On Wed, Mar 10, 2021 at 12:55 PM Deborah Handler <dhandler at d56.org> wrote:
>
>> How do you open a ticket. Today has been awful.
>>
>> *Kindly,*
>>
>>
>> *Catalogue <https://search.follettsoftware.com/metasearch/ui/206>*
>>
>>
>>
>> On Wed, Mar 10, 2021 at 8:47 AM Ann Marie Jinkins <ajinkins at rthsd212.org>
>> wrote:
>>
>>> Yes! I spoke with tech support at 8:35 and they had just opened a ticket
>>> within the hour.  We cannot use the circulation functions and our students
>>> receive an error message when they search.
>>>
>>>
>>> Ann Marie Jinkins
>>>
>>>
>>> On Wed, Mar 10, 2021 at 8:45 AM Deborah Handler via AISLE <
>>> aisle at list.railslibraries.info> wrote:
>>>
>>>> Hello! I am having the hardest time this morning and wanting to know if
>>>> I am the only one. I keep receiving an error message when trying to look
>>>> something up or check out. Anyone else?
>>>>
>>>> *Kindly,*
>>>>
>>>>
>>>> *Catalogue <https://search.follettsoftware.com/metasearch/ui/206>*
>>>>
>>>> MAILMAN_MIMEDEFANG
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>>>
>>>
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