[aisle] [External] Re: Follett rep response time - 1 - 1.5 months

Wed Mar 24 10:55:22 CDT 2021

You could try another vendor...I use Mackin
<https://search.mackin.com/login> and they are usually fast to respond to
all my questions and they are actually cheaper than Follett. Plus you get
free processing (mylar covers on hardback books, spine label and one
barcode) and free shipping.

On Wed, Mar 24, 2021 at 10:29 AM Rademacher, Kristen via AISLE <
aisle at list.railslibraries.info> wrote:

> I agree. Mine have been hit or miss over the last decade. But lately, its
> all about the super slow orders! They take forever to show up.
>
>
>
> *Kristen Rademacher*
>
> *Librarian*
>
> *Director of 1 Book 1 Marist*
>
> *Marist High School <https://www.marist.net/academics/arclibrary/>*
>
> *773.881.5356*
>
> *rademacher.kristen at marist.net <rademacher.kristen at marist.net> *
>
>
>
>
>
>
>
> *From:* AISLE <aisle-bounces at list.railslibraries.info> * On Behalf Of *Smolka,
> Matt via AISLE
> *Sent:* Wednesday, March 24, 2021 10:16 AM
> *To:* AISLE-Share: Association of Illinois School Library Educators
> discussion list <aisle at list.railslibraries.info>
> *Cc:* Smolka, Matt <smolkam at glencoeschools.org>
> *Subject:* [External] Re: [aisle] Follett rep response time - 1 - 1.5
> months
>
>
>
> It's hit or miss for me.  My first rep was great, reached out to me all
> the time, would stop by to chat when he was in the area.  So great in fact
> I believe he got promoted.  My current rep, different school district, can
> go radio silent every once in a while, but seems to be doing better these
> days.
>
>
>
> My complaint with Follett is the extremely long times it takes to get my
> orders.
>
>
>
> On Wed, Mar 24, 2021 at 10:09 AM Wagoner, Benjamin via AISLE <
> aisle at list.railslibraries.info> wrote:
>
> Emily,
>
>
>
> I'm so sorry that you're having those issues.  My rep is
> extremely responsive and helpful.
>
>
>
> Ben
>
>
>
> On Wed, Mar 24, 2021 at 10:07 AM Barb Miller via AISLE <
> aisle at list.railslibraries.info> wrote:
>
> It may be luck of the draw. Mine replies the same day - sometimes within
> an hour.
>
>
> Barb Miller
>
> Learning Resource Center Facilitator
>
> Troy Community Consolidated School District 30C
>
>
>
>
> *“What a school thinks about its library is a measure of what it feels
> about education.”  **Harold Howe*
>
>
>
>
>
> On Wed, Mar 24, 2021 at 10:03 AM Emily Meszaros via AISLE <
> aisle at list.railslibraries.info> wrote:
>
> Hi all,
>
>
> Is it just the luck of the draw that it takes my Follett rep over a month,
> consistently, to reply to my emails?  Does anyone have advice for how to
> improve this relationship?  I usually email and then follow up 2 or 3 times
> before the rep urgently responds.
>
> Thanks,
>
> Emily
>
>
>
> --
>
> Emily Meszaros, MLIS
>
> Chelsea Elementary Library
>
> Frankfort, IL
>
> 815-469-2309 x.4531
>
> MAILMAN_MIMEDEFANG
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> --
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>
>
> *Ben Wagoner*
>
> *  LRC Director/Media Specialist *
>
> *St. Charles North High School*
>
> *  255 Red Gate Road, St. Charles, IL*
>
>
>
> *Currently reading: Sorcery of Thorns - Margaret Rogerson*
>
>
>
> St. Charles CUSD 303 <http://district.d303.org/>
>
> 331.228.6324
>
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>
> @DuboftheHub <https://twitter.com/DubOfTheHub>
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>
> *Book an appointment*
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> --
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> Matt Smolka, MLIS MAED
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-- 
Apra Mainardi
District Teacher-Librarian
Winnebago High School

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