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<div>Yeah, I have triple-checked my list to make sure I wasn't negligent about it and I absolutely have the hardcover on my list that I ordered. But, I was also told before that they don't exchange books, so if they thought I ordered the paperback (even though it hasn't shipped because of the pub date backorder) I figured they wouldn't just switch it for me. So I just asked to have them cancel it. I'm not sure where the ordering process went wrong this time, but it was certainly a strange situation that they didn't seem very eager to help me sort out.</div><div><br></div><div><br></div><div>Thanks for the reply,</div><div><br></div><div>Alison Kurtz</div><div><br></div><div><br></div><div>Library Media Specialist</div><div>Sandwich High School</div><div>515 E. Lions Rd. </div><div>Sandwich, IL 60548</div><div>akurtz@sandwich430.org</div><div>http://tinyurl.com/shsmediacenter</div><div><br></div>
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On Friday, May 17, 2019, 2:05:31 PM CDT, Amy Phillips via AISLE <aisle@list.railslibraries.info> wrote:
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<div><div id="yiv9985458990"><div><div dir="ltr">I switched to Ingram shortly after Baker and Taylor was bought by Follett, and in the past 2 years I haven't had any issues. My suggestion would be to print out your quote/list and look through it to make sure that the item descriptions are correct (pb vs hardcover). <div><br clear="none"></div><div>Sorry you had that issue! :(</div><div><br clear="all"><div><div class="yiv9985458990gmail_signature" dir="ltr"><div dir="ltr"><div><div dir="ltr"><font face="comic sans ms, sans-serif" size="4">Amy Phillips</font><div><font face="comic sans ms, sans-serif" size="2">Riverside Brookfield High School</font></div><div><font face="comic sans ms, sans-serif" size="2">Library Media Specialist</font></div><div><font face="comic sans ms, sans-serif" size="2"><a rel="nofollow" shape="rect" ymailto="mailto:aebromberg@gmail.com" target="_blank" href="mailto:aebromberg@gmail.com">aebromberg@gmail.com</a></font></div><div><a rel="nofollow" shape="rect" ymailto="mailto:phillipsa@rbhs208.net" target="_blank" href="mailto:phillipsa@rbhs208.net">phillipsa@rbhs208.net</a></div><div><font face="comic sans ms, sans-serif" size="2">847-722-6169</font></div></div></div></div></div></div><br clear="none"></div></div><br clear="none"><div class="yiv9985458990gmail_quote"><div class="yiv9985458990yqt5227690210" id="yiv9985458990yqt90455"><div class="yiv9985458990gmail_attr" dir="ltr">On Fri, May 17, 2019 at 2:01 PM Alison Personette via AISLE <<a rel="nofollow" shape="rect" ymailto="mailto:aisle@list.railslibraries.info" target="_blank" href="mailto:aisle@list.railslibraries.info">aisle@list.railslibraries.info</a>> wrote:<br clear="none"></div><blockquote class="yiv9985458990gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex;"><div><div class="yiv9985458990gmail-m_7721806723351202103yahoo-style-wrap" style=""><div>Hello,</div><div>I was wondering if anyone else has had similar issues with Ingram:</div><div><br clear="none"></div><div>I just started using Ingram this year and so far, through 3 orders it had been very smooth.</div><div>However, with my most recent order, I created a list and clicked "Release/Ship." After a week, no order appeared under "Order Status." So I clicked "Release/Ship" again. Still no order after a few days. I emailed customer support and they said there was no order placed for me. I went and clicked "Release/Ship" a third time, and that time it finally went through.</div><div>That is just the beginning...</div><div>I am very careful to only order books that have copies on hand or on order with a fairly close expected delivery date. This time was no exception. I ordered a hardcover copy of <i>The Poet X</i>, which was published in March 2018. After ordering, upon checking my order status, I saw that it was backlisted. When clicking the order link next to the book in "Order Status," it takes me to the yet-to-be-published paperback edition that is scheduled to release in January 2020. I went and double-checked my list. When I click on the book that is in my list (which I ordered directly by clicking "Release/Ship,") it takes me to the hardcover book. </div><div>So I emailed customer service again. They replied by saying that they only see me having ordered the paperback. I tried to explain what happened, as I just did, and they replied again saying that they only ever see me having ordered the paperback! I had to cancel that book because my district will not keep a PO open until January 2020.</div><div><br clear="none"></div><div>Has anyone experience similar issues with Ingram?<br clear="none">I'm considering finding another book supplier...</div><div><br clear="none"></div><div><br clear="none"></div><div>Thank you,</div><div><br clear="none"></div><div><br clear="none"></div><div>Alison Kurtz</div><div><br clear="none"></div><div>Library Media Specialist</div><div>Sandwich High School</div><div>515 E. Lions Rd.</div><div>Sandwich, IL 60548</div><div><a rel="nofollow" shape="rect" ymailto="mailto:akurtz@sandwich430.org" target="_blank" href="mailto:akurtz@sandwich430.org">akurtz@sandwich430.org</a></div><div><a rel="nofollow" shape="rect" target="_blank" href="http://tinyurl.com/shsmediacenter">http://tinyurl.com/shsmediacenter</a></div></div></div>MAILMAN_MIMEDEFANG<br clear="none">
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