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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I have never ordered from Ingram but have had similar issues with Follett. I will say that when I called customer service for the Follett whoopsies, they sorted
it out immediately and everything was fine. I’ve had a number of strange things happen with orders through them and every time its been quickly sorted out.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Maybe they are your new go to?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Kristen Rademacher<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Librarian<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1 Book 1 Marist Director<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#C00000"><a href="http://www.marist.net/academics/arclibrary/"><span style="color:#C00000">Marist High School</span></a></span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#C00000"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">773.881.5356<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">@1Book1Marist<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:rademacher.kristen@marist.net%3cmailto:rademacher.kristen@marist.net"><span style="color:#0563C1">rademacher.kristen@marist.net</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> AISLE <aisle-bounces@list.railslibraries.info>
<b>On Behalf Of </b>Alison Personette via AISLE<br>
<b>Sent:</b> Friday, May 17, 2019 2:01 PM<br>
<b>To:</b> aisle@list.railslibraries.info<br>
<b>Cc:</b> Alison Personette <abpersonette@yahoo.com><br>
<b>Subject:</b> [aisle] Ingram Ordering Issues<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">Hello,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">I was wondering if anyone else has had similar issues with Ingram:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">I just started using Ingram this year and so far, through 3 orders it had been very smooth.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">However, with my most recent order, I created a list and clicked "Release/Ship." After a week, no order appeared under "Order Status." So I clicked "Release/Ship" again.
Still no order after a few days. I emailed customer support and they said there was no order placed for me. I went and clicked "Release/Ship" a third time, and that time it finally went through.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">That is just the beginning...<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">I am very careful to only order books that have copies on hand or on order with a fairly close expected delivery date. This time was no exception. I ordered a hardcover copy
of <i>The Poet X</i>, which was published in March 2018. After ordering, upon checking my order status, I saw that it was backlisted. When clicking the order link next to the book in "Order Status," it takes me to the yet-to-be-published paperback edition
that is scheduled to release in January 2020. I went and double-checked my list. When I click on the book that is in my list (which I ordered directly by clicking "Release/Ship,") it takes me to the hardcover book. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">So I emailed customer service again. They replied by saying that they only see me having ordered the paperback. I tried to explain what happened, as I just did, and they
replied again saying that they only ever see me having ordered the paperback! I had to cancel that book because my district will not keep a PO open until January 2020.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">Has anyone experience similar issues with Ingram?<br>
I'm considering finding another book supplier...<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">Thank you,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">Alison Kurtz<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">Library Media Specialist<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">Sandwich High School<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">515 E. Lions Rd.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">Sandwich, IL 60548<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"><a href="mailto:akurtz@sandwich430.org">akurtz@sandwich430.org</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"><a href="http://tinyurl.com/shsmediacenter">http://tinyurl.com/shsmediacenter</a><o:p></o:p></span></p>
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