<div dir="ltr"><div class="gmail_default" style="font-family:garamond,serif;font-size:large;color:#000000">I had an issue with them this year for the 1st time, but they did work with me to fix it right away.</div><div class="gmail_default" style="font-family:garamond,serif;font-size:large;color:#000000">Contact your inside sales rep for the best response and service.<br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature">
                        
                        
                
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                         <table class="html wisestamp_app main_sig" id="tp1s" style="max-width:470px;padding-bottom:10px;margin-bottom:8px" border="0" cellspacing="0" cellpadding="0"> <tbody><tr> <td>  <table border="0" cellspacing="0" cellpadding="0" width="470" style="width:470px"> <tbody><tr valign="top"> <td style="width:10px;padding-right:10px"> <img src="https://s3.amazonaws.com/ucwebapp.wisestamp.com/ec31049a-5aa4-46cb-837b-512641e6b725/thebest.format_png.resize_200x.jpeg#logo" width="65" height="92.2458333333" alt="photo" style="border-radius:0;moz-border-radius:0;khtml-border-radius:0;o-border-radius:0;webkit-border-radius:0;ms-border-radius: 0;width:65px;height:92.2458333333px;max-width: 120px;"> </td> <td style="border-right:1px solid #45668e"></td> <td style="text-align:initial;font:12px Arial;color:#646464;padding:0 10px"> <div style="margin-bottom:5px;margin-top:0!important"><b class="text-color theme-font">Mariela Siegert</b><br> <span>School Librarian</span>, <span>Westfield Middle School</span> </div> <table style="width:470px;margin-top:5px" width="470" border="0" cellspacing="0" cellpadding="0"> <tbody><tr> <td style="color:#8d8d8d;font-size:12px"> <p style="margin:0"> <span style="display:inline-block"><a href="mailto:marris116@gmail.com" style="color:#8d8d8d;text-decoration:none;font-family:sans-serif">marris116@gmail.com</a></span> </p> </td> </tr> <tr> <td style="color:#8d8d8d;font-size:12px">  <p style="margin:0"> <span style="white-space:nowrap;display:inline-block"><a href="http://Adjunct Faculty, SOIS at Dominican University" target="_blank" style="color:#8d8d8d;text-decoration:none;font-family:sans-serif">Adjunct Faculty, SOIS at Dominican University</a></span>  </p> </td> </tr> <tr> <td style="color:#8d8d8d;font-size:12px;font-family:sans-serif"> <span style="color:#8d8d8d;display:inline-block;font-family:sans-serif">AISLE Board Member</span> <span style="color:#8d8d8d"></span> </td> </tr> </tbody></table> <div style="margin-top:10px"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr style="padding-top:10px"></tr></tbody></table></div> </td> </tr> </tbody></table> </td> </tr> </tbody></table> <div style="clear:both;height:0!important"></div><table cellpadding="0" cellspacing="0" border="0"><tbody><tr><td><a class="wisestamp_app twitter_button" style="display:inline-block;vertical-align:bottom" href="https://twitter.com/marris116" target="_blank"><img src="https://s3.amazonaws.com/images.wisestamp.com/stamp_apps/buttons_v2/twitter_color.png" style="margin-top: 6px"></a>  <a class="wisestamp_app instagram" style="display:inline-block;vertical-align:bottom" href="https://instagram.com/marris116" target="_blank"><img src="https://s3.amazonaws.com/images.wisestamp.com/stamp_apps/buttons_v2/instagram_color.png" style="margin-top: 6px"></a>  <table class="wisestamp_app quotes" style="width:469px;margin:8px 8px 0 0"> <tbody><tr> <td style="font-family:Arial"> <div style="padding:1px 8px 4px 2px;font-size:12px;color:#343434;font-family:Arial">Currently Reading "The Best We Could Do: An Illustrated Memoir Novel" by Thi Bui</div> </td> </tr> </tbody></table></td></tr></tbody></table>
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        </div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, May 17, 2019 at 2:29 PM Alison Personette via AISLE <<a href="mailto:aisle@list.railslibraries.info">aisle@list.railslibraries.info</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div><div class="gmail-m_3098614226543608105ydp2499545cyahoo-style-wrap" style="font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px"><div></div>
        <div>Yeah, I have triple-checked my list to make sure I wasn't negligent about it and I absolutely have the hardcover on my list that I ordered. But, I was also told before that they don't exchange books, so if they thought I ordered the paperback (even though it hasn't shipped because of the pub date backorder) I figured they wouldn't just switch it for me. So I just asked to have them cancel it. I'm not sure where the ordering process went wrong this time, but it was certainly a strange situation that they didn't seem very eager to help me sort out.</div><div><br></div><div><br></div><div>Thanks for the reply,</div><div><br></div><div>Alison Kurtz</div><div><br></div><div><br></div><div>Library Media Specialist</div><div>Sandwich High School</div><div>515 E. Lions Rd. </div><div>Sandwich, IL 60548</div><div><a href="mailto:akurtz@sandwich430.org" target="_blank">akurtz@sandwich430.org</a></div><div><a href="http://tinyurl.com/shsmediacenter" target="_blank">http://tinyurl.com/shsmediacenter</a></div><div><br></div>
        
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                    On Friday, May 17, 2019, 2:05:31 PM CDT, Amy Phillips via AISLE <<a href="mailto:aisle@list.railslibraries.info" target="_blank">aisle@list.railslibraries.info</a>> wrote:
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                <div><div id="gmail-m_3098614226543608105yiv9985458990"><div><div dir="ltr">I switched to Ingram shortly after Baker and Taylor was bought by Follett, and in the past 2 years I haven't had any issues. My suggestion would be to print out your quote/list and look through it to make sure that the item descriptions are correct (pb vs hardcover). <div><br clear="none"></div><div>Sorry you had that issue! :(</div><div><br clear="all"><div><div class="gmail-m_3098614226543608105yiv9985458990gmail_signature" dir="ltr"><div dir="ltr"><div><div dir="ltr"><font face="comic sans ms, sans-serif" size="4">Amy Phillips</font><div><font face="comic sans ms, sans-serif" size="2">Riverside Brookfield High School</font></div><div><font face="comic sans ms, sans-serif" size="2">Library Media Specialist</font></div><div><font face="comic sans ms, sans-serif" size="2"><a rel="nofollow" shape="rect" href="mailto:aebromberg@gmail.com" target="_blank">aebromberg@gmail.com</a></font></div><div><a rel="nofollow" shape="rect" href="mailto:phillipsa@rbhs208.net" target="_blank">phillipsa@rbhs208.net</a></div><div><font face="comic sans ms, sans-serif" size="2">847-722-6169</font></div></div></div></div></div></div><br clear="none"></div></div><br clear="none"><div class="gmail-m_3098614226543608105yiv9985458990gmail_quote"><div class="gmail-m_3098614226543608105yiv9985458990yqt5227690210" id="gmail-m_3098614226543608105yiv9985458990yqt90455"><div class="gmail-m_3098614226543608105yiv9985458990gmail_attr" dir="ltr">On Fri, May 17, 2019 at 2:01 PM Alison Personette via AISLE <<a rel="nofollow" shape="rect" href="mailto:aisle@list.railslibraries.info" target="_blank">aisle@list.railslibraries.info</a>> wrote:<br clear="none"></div><blockquote class="gmail-m_3098614226543608105yiv9985458990gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div><div class="gmail-m_3098614226543608105yiv9985458990gmail-m_7721806723351202103yahoo-style-wrap"><div>Hello,</div><div>I was wondering if anyone else has had similar issues with Ingram:</div><div><br clear="none"></div><div>I just started using Ingram this year and so far, through 3 orders it had been very smooth.</div><div>However, with my most recent order, I created a list and clicked "Release/Ship." After a week, no order appeared under "Order Status." So I clicked "Release/Ship" again. Still no order after a few days. I emailed customer support and they said there was no order placed for me. I went and clicked "Release/Ship" a third time, and that time it finally went through.</div><div>That is just the beginning...</div><div>I am very careful to only order books that have copies on hand or on order with a fairly close expected delivery date. This time was no exception. I ordered a hardcover copy of <i>The Poet X</i>, which was published in March 2018. After ordering, upon checking my order status, I saw that it was backlisted. When clicking the order link next to the book in "Order Status," it takes me to the yet-to-be-published paperback edition that is scheduled to release in January 2020. I went and double-checked my list. When I click on the book that is in my list (which I ordered directly by clicking "Release/Ship,") it takes me to the hardcover book. </div><div>So I emailed customer service again. They replied by saying that they only see me having ordered the paperback. I tried to explain what happened, as I just did, and they replied again saying that they only ever see me having ordered the paperback! I had to cancel that book because my district will not keep a PO open until January 2020.</div><div><br clear="none"></div><div>Has anyone experience similar issues with Ingram?<br clear="none">I'm considering finding another book supplier...</div><div><br clear="none"></div><div><br clear="none"></div><div>Thank you,</div><div><br clear="none"></div><div><br clear="none"></div><div>Alison Kurtz</div><div><br clear="none"></div><div>Library Media Specialist</div><div>Sandwich High School</div><div>515 E. Lions Rd.</div><div>Sandwich, IL 60548</div><div><a rel="nofollow" shape="rect" href="mailto:akurtz@sandwich430.org" target="_blank">akurtz@sandwich430.org</a></div><div><a rel="nofollow" shape="rect" href="http://tinyurl.com/shsmediacenter" target="_blank">http://tinyurl.com/shsmediacenter</a></div></div></div>MAILMAN_MIMEDEFANG<br clear="none">
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<a rel="nofollow" shape="rect" href="https://www.aisled.org/" target="_blank">https://www.aisled.org/</a></blockquote></div></div></div></div><div class="gmail-m_3098614226543608105yqt5227690210" id="gmail-m_3098614226543608105yqt78363">MAILMAN_MIMEDEFANG<br clear="none">_______________________________________________<br clear="none">AISLE mailing list<br clear="none"><a shape="rect" href="mailto:AISLE@list.railslibraries.info" target="_blank">AISLE@list.railslibraries.info</a><br clear="none"><br clear="none">For list archives and subscription options, visit:<br clear="none"><a shape="rect" href="http://list.railslibraries.info/cgi-bin/mailman/listinfo/aisle" target="_blank">http://list.railslibraries.info/cgi-bin/mailman/listinfo/aisle</a><br clear="none"><br clear="none">To unsubscribe, send a message to:<br clear="none"><a shape="rect" href="mailto:aisle-leave@list.railslibraries.info" target="_blank">aisle-leave@list.railslibraries.info</a><br clear="none"><br clear="none"><a shape="rect" href="https://www.aisled.org/" target="_blank">https://www.aisled.org/</a></div></div>
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