<div dir="ltr">Thank you! I called and got an "I know" statement. Its random and being worked on. Appreciate the support!<br><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><font face="tahoma, sans-serif"> </font></div><div><font size="4" face="times new roman, serif"><b>Kindly,</b></font></div><div><font face="verdana, sans-serif"><img src="https://docs.google.com/uc?export=download&id=10i_HiYoSSupbVRxmRmLEdb7_AxgDOjzd&revid=0B2GgQF0AWGndYjVjb2lzNmxzbmcvbDNXV1U0bEFUZXRTRk5BPQ"><br></font></div><div><font face="verdana, sans-serif"><br></font></div><div><font face="tahoma, sans-serif"><b><a href="https://search.follettsoftware.com/metasearch/ui/206" target="_blank">Catalogue</a></b></font><br><div> </div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Mar 10, 2021 at 1:01 PM Ann Marie Jinkins <<a href="mailto:ajinkins@rthsd212.org">ajinkins@rthsd212.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div dir="ltr"><div>Our Destiny is working again in the last half-hour, but I haven't received the "all good" email from Follett yet that tech support said would come when it's truly fixed. I called the number below and had our customer number ready. <br></div><h3 style="font-family:Arial;font-size:11pt;color:rgb(0,75,141);margin:0px;padding-left:0px;padding-bottom:5px;padding-top:15px;background-position:0% 0%;background-repeat:no-repeat;background-image:none">Technical Support</h3><p style="font-family:Arial;font-size:14.6667px;padding-top:3px;padding-bottom:3px;margin:0px;color:rgb(0,0,0)">For technical product issues, including how-to procedures and error reporting:</p><p style="font-family:Arial;font-size:14.6667px;padding-top:3px;padding-bottom:3px;margin:0px;color:rgb(0,0,0)"><b>Destiny email </b><a href="mailto:techsupport@follett.com?subject=Destiny" target="_blank">techsupport@follett.com</a></p><p style="font-family:Arial;font-size:14.6667px;padding-top:3px;padding-bottom:3px;margin:0px;color:rgb(0,0,0)"><b style="font-size:14.6667px">Phone support </b><span style="font-size:14.6667px">888.511.5114</span><span style="font-size:14.6667px"> </span><span style="font-size:14.6667px">+ Option 2</span><br></p><br clear="all"><div><div dir="ltr"><div dir="ltr"><div><div><div><div><div><span style="font-family:arial,helvetica,sans-serif">Ann Marie Jinkins<br></span></div><div><span style="font-family:arial,helvetica,sans-serif">Pronouns: she/her</span></div><span style="font-family:arial,helvetica,sans-serif">Librarian <br></span></div><span style="font-family:arial,helvetica,sans-serif">Rochelle Township High School <br></span></div></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:12.8px">(815)562-4161, ext. 4112</span><span style="font-family:arial,helvetica,sans-serif"><br></span></div></div><div><a href="mailto:ajinkins@rthsd212.org" style="font-family:arial,helvetica,sans-serif" target="_blank">ajinkins@rthsd212.org</a></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Mar 10, 2021 at 12:55 PM Deborah Handler <<a href="mailto:dhandler@d56.org" target="_blank">dhandler@d56.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">How do you open a ticket. Today has been awful.<br clear="all"><div><div dir="ltr"><div dir="ltr"><div><font face="tahoma, sans-serif"> </font></div><div><font size="4" face="times new roman, serif"><b>Kindly,</b></font></div><div><font face="verdana, sans-serif"><img src="https://docs.google.com/uc?export=download&id=10i_HiYoSSupbVRxmRmLEdb7_AxgDOjzd&revid=0B2GgQF0AWGndYjVjb2lzNmxzbmcvbDNXV1U0bEFUZXRTRk5BPQ"><br></font></div><div><font face="verdana, sans-serif"><br></font></div><div><font face="tahoma, sans-serif"><b><a href="https://search.follettsoftware.com/metasearch/ui/206" target="_blank">Catalogue</a></b></font><br><div> </div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Mar 10, 2021 at 8:47 AM Ann Marie Jinkins <<a href="mailto:ajinkins@rthsd212.org" target="_blank">ajinkins@rthsd212.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Yes! I spoke with tech support at 8:35 and they had just opened a ticket within the hour. We cannot use the circulation functions and our students receive an error message when they search.<div><br></div><div><br clear="all"><div><div dir="ltr"><div dir="ltr">Ann Marie Jinkins</div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Mar 10, 2021 at 8:45 AM Deborah Handler via AISLE <<a href="mailto:aisle@list.railslibraries.info" target="_blank">aisle@list.railslibraries.info</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hello! I am having the hardest time this morning and wanting to know if I am the only one. I keep receiving an error message when trying to look something up or check out. Anyone else?<br clear="all"><div><div dir="ltr"><div dir="ltr"><div><font face="tahoma, sans-serif"> </font></div><div><font size="4" face="times new roman, serif"><b>Kindly,</b></font></div><div><font face="verdana, sans-serif"><img src="https://docs.google.com/uc?export=download&id=10i_HiYoSSupbVRxmRmLEdb7_AxgDOjzd&revid=0B2GgQF0AWGndYjVjb2lzNmxzbmcvbDNXV1U0bEFUZXRTRk5BPQ"><br></font></div><div><font face="verdana, sans-serif"><br></font></div><div><font face="tahoma, sans-serif"><b><a href="https://search.follettsoftware.com/metasearch/ui/206" target="_blank">Catalogue</a></b></font><br><div> </div></div></div></div></div></div>
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