<div dir="ltr">You could try another vendor...I use <a href="https://search.mackin.com/login">Mackin</a> and they are usually fast to respond to all my questions and they are actually cheaper than Follett. Plus you get free processing (mylar covers on hardback books, spine label and one barcode) and free shipping. </div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Mar 24, 2021 at 10:29 AM Rademacher, Kristen via AISLE <<a href="mailto:aisle@list.railslibraries.info">aisle@list.railslibraries.info</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">I agree. Mine have been hit or miss over the last decade. But lately, its all about the super slow orders! They take forever to show up.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b>Kristen Rademacher<u></u><u></u></b></p>
<p class="MsoNormal"><b>Librarian<u></u><u></u></b></p>
<p class="MsoNormal"><b>Director of 1 Book 1 Marist<u></u><u></u></b></p>
<p class="MsoNormal"><b><span style="color:rgb(192,0,0)"><a href="https://www.marist.net/academics/arclibrary/" target="_blank"><span style="color:rgb(192,0,0)">Marist High School</span></a><u></u><u></u></span></b></p>
<p class="MsoNormal"><b>773.881.5356<u></u><u></u></b></p>
<p class="MsoNormal"><b><a href="mailto:rademacher.kristen@marist.net" target="_blank"><span style="color:rgb(5,99,193)">rademacher.kristen@marist.net</span></a>
<u></u><u></u></b></p>
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<p class="MsoNormal"><b>From:</b> AISLE <<a href="mailto:aisle-bounces@list.railslibraries.info" target="_blank">aisle-bounces@list.railslibraries.info</a>> <b>
On Behalf Of </b>Smolka, Matt via AISLE<br>
<b>Sent:</b> Wednesday, March 24, 2021 10:16 AM<br>
<b>To:</b> AISLE-Share: Association of Illinois School Library Educators discussion list <<a href="mailto:aisle@list.railslibraries.info" target="_blank">aisle@list.railslibraries.info</a>><br>
<b>Cc:</b> Smolka, Matt <<a href="mailto:smolkam@glencoeschools.org" target="_blank">smolkam@glencoeschools.org</a>><br>
<b>Subject:</b> [External] Re: [aisle] Follett rep response time - 1 - 1.5 months<u></u><u></u></p>
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<p class="MsoNormal">It's hit or miss for me. My first rep was great, reached out to me all the time, would stop by to chat when he was in the area. So great in fact I believe he got promoted. My current rep, different school district, can go radio silent
every once in a while, but seems to be doing better these days.<u></u><u></u></p>
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<p class="MsoNormal">My complaint with Follett is the extremely long times it takes to get my orders. <u></u><u></u></p>
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<p class="MsoNormal">On Wed, Mar 24, 2021 at 10:09 AM Wagoner, Benjamin via AISLE <<a href="mailto:aisle@list.railslibraries.info" target="_blank">aisle@list.railslibraries.info</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Emily,<u></u><u></u></p>
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<p class="MsoNormal">I'm so sorry that you're having those issues. My rep is extremely responsive and helpful. <u></u><u></u></p>
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<p class="MsoNormal">Ben<u></u><u></u></p>
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<p class="MsoNormal">On Wed, Mar 24, 2021 at 10:07 AM Barb Miller via AISLE <<a href="mailto:aisle@list.railslibraries.info" target="_blank">aisle@list.railslibraries.info</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">It may be luck of the draw. Mine replies the same day - sometimes within an hour. <u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Barb Miller</span><u></u><u></u></p>
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<p class="MsoNormal">Learning Resource Center Facilitator<u></u><u></u></p>
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<p class="MsoNormal">Troy Community Consolidated School District 30C<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:"Arial Narrow",sans-serif;color:rgb(24,24,24)">“What a school thinks about its library is a measure of what it feels about education.” <br>
</span></i><i><span style="font-size:10.5pt;font-family:"Arial Narrow",sans-serif;color:rgb(51,51,51)">Harold Howe</span></i><u></u><u></u></p>
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<p class="MsoNormal">On Wed, Mar 24, 2021 at 10:03 AM Emily Meszaros via AISLE <<a href="mailto:aisle@list.railslibraries.info" target="_blank">aisle@list.railslibraries.info</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Hi all,<u></u><u></u></p>
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Is it just the luck of the draw that it takes my Follett rep over a month, consistently, to reply to my emails? Does anyone have advice for how to improve this relationship? I usually email and then follow up 2 or 3 times before the rep urgently responds. <br>
<br>
Thanks,<br>
<br>
Emily<br clear="all">
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(34,34,34)">Emily Meszaros, MLIS<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(34,34,34)">Chelsea Elementary Library<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(34,34,34)">Frankfort, IL <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(34,34,34)">815-469-2309 x.4531<u></u><u></u></span></p>
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<p class="MsoNormal">MAILMAN_MIMEDEFANG<br>
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<p style="margin:0in 0in 0.0001pt;text-indent:5pt"><b><span style="font-family:Arial,sans-serif;color:black">Ben Wagoner</span></b><u></u><u></u></p>
<p style="margin:0in 0in 0.0001pt"><i><span style="font-size:10pt;font-family:Arial,sans-serif;color:black"> LRC Director/Media Specialist
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<p style="margin:0in 0in 0.0001pt"><i><span style="font-size:10pt;font-family:Arial,sans-serif;color:black"> 255 Red Gate Road, St. Charles, IL</span></i><u></u><u></u></p>
<p style="margin:0in 0in 0.0001pt"><u></u> <u></u></p>
<p style="margin:0in 0in 0.0001pt"><i><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Currently reading: Sorcery of Thorns - Margaret Rogerson</span></i><u></u><u></u></p>
<p style="margin:0in 0in 0.0001pt"><u></u> <u></u></p>
<p style="margin:0in 0in 0.0001pt;text-indent:5pt"><a href="http://district.d303.org/" target="_blank"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(115,11,18)">St. Charles CUSD 303</span></a><u></u><u></u></p>
<p style="margin:0in 0in 0.0001pt;text-indent:5pt"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">331.228.6324</span><u></u><u></u></p>
<p style="margin:0in 0in 0.0001pt;text-indent:5pt"><a href="https://sites.google.com/d303.org/scnlrc/home" target="_blank">LRC Website</a><u></u><u></u></p>
<p style="margin:0in 0in 0.0001pt;text-indent:5pt"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black"><a href="https://twitter.com/DubOfTheHub" target="_blank">@DuboftheHub</a></span><u></u><u></u></p>
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<p style="margin:0in 0in 0.0001pt;text-indent:5pt"><u><span style="color:blue">Book an appointment</span></u><u></u><u></u></p>
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<pre><span style="font-size:12pt;background:white"><a href="https://twitter.com/StCharlesD303?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor" target="_blank"><span style="color:windowtext;text-decoration:none">This e-mail message contains information that may be privileged or confidential and is the property of the Board of Education of Glencoe School District. It is intended only for the person(s) to whom it is addressed. If you are not the intended recipient of this message, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you have received this message in error, please notify the sender immediately and delete all copies of this message.</span><span style="font-size:10pt;color:windowtext;text-decoration:none"><u></u><u></u></span></a></span></pre>
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