<div dir="ltr">It's hit or miss for me. My first rep was great, reached out to me all the time, would stop by to chat when he was in the area. So great in fact I believe he got promoted. My current rep, different school district, can go radio silent every once in a while, but seems to be doing better these days.<div><br></div><div>My complaint with Follett is the extremely long times it takes to get my orders. </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Mar 24, 2021 at 10:09 AM Wagoner, Benjamin via AISLE <<a href="mailto:aisle@list.railslibraries.info">aisle@list.railslibraries.info</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Emily,<div><br></div><div>I'm so sorry that you're having those issues. My rep is extremely responsive and helpful. </div><div><br></div><div>Ben</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Mar 24, 2021 at 10:07 AM Barb Miller via AISLE <<a href="mailto:aisle@list.railslibraries.info" target="_blank">aisle@list.railslibraries.info</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">It may be luck of the draw. Mine replies the same day - sometimes within an hour. <div><br clear="all"><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><font face="arial,helvetica,sans-serif">Barb Miller</font><div>Learning Resource Center Facilitator</div><div>Troy Community Consolidated School District 30C</div><div><br></div><div><i><font face="arial narrow, sans-serif"><span style="color:rgb(24,24,24);font-size:14px">“What a school thinks about its library is a measure of what it feels about education.” </span><br style="color:rgb(24,24,24);font-size:14px"><span style="color:rgb(51,51,51);font-size:14px">Harold Howe</span></font></i><br></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Mar 24, 2021 at 10:03 AM Emily Meszaros via AISLE <<a href="mailto:aisle@list.railslibraries.info" target="_blank">aisle@list.railslibraries.info</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi all,<div><br>Is it just the luck of the draw that it takes my Follett rep over a month, consistently, to reply to my emails? Does anyone have advice for how to improve this relationship? I usually email and then follow up 2 or 3 times before the rep urgently responds. <br><br>Thanks,<br><br>Emily<br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div style="color:rgb(34,34,34)">Emily Meszaros, MLIS</div><div style="color:rgb(34,34,34)">Chelsea Elementary Library</div><div style="color:rgb(34,34,34)">Frankfort, IL </div><div style="color:rgb(34,34,34)">815-469-2309 x.4531</div></div></div></div></div>
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<a href="https://www.aisled.org/" rel="noreferrer" target="_blank">https://www.aisled.org/</a></blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="text-align:center"><div style="text-align:left"><span><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p></span></div><div style="text-align:left"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="border:none;border-collapse:collapse"><tbody><tr style="height:105pt"><td style="border-right:1.5pt solid rgb(115,11,18);vertical-align:middle;padding:5pt"><p dir="ltr" style="line-height:1.44;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><img width="200" height="198"></span></p></td><td style="border-left:1.5pt solid rgb(115,11,18);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.44;text-indent:5pt;margin-top:0pt;margin-bottom:0pt"><font color="#000000" face="Oswald, sans-serif"><span style="font-size:14.6667px;white-space:pre-wrap"><b>Ben Wagoner</b></span></font></p><p dir="ltr" style="line-height:1.44;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Poppins,sans-serif;color:rgb(0,0,0);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap"> </span><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap">LRC Director/Media Specialist </span></p><p dir="ltr" style="line-height:1.44;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap"> St. Charles North High School</span></p><p dir="ltr" style="line-height:1.44;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap"></span></p><p dir="ltr" style="line-height:1.44;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap"> 255 Red Gate Road, St. Charles, IL</span></p><p dir="ltr" style="line-height:1.44;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap"><br></span></p><p dir="ltr" style="line-height:1.44;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap"> Currently reading: Sorcery of Thorns - Margaret Rogerson</span></p><p dir="ltr" style="line-height:1.44;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.44;text-indent:5pt;margin-top:0pt;margin-bottom:0pt"><a href="http://district.d303.org/" style="color:rgb(17,85,204)" target="_blank"><span style="font-size:10pt;font-family:Oswald,sans-serif;color:rgb(115,11,18);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">St. Charles CUSD 303</span></a></p><p dir="ltr" style="line-height:1.44;text-indent:5pt;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb(0,0,0);font-family:Arial;font-size:10pt;white-space:pre-wrap;text-indent:5pt">331.228.6324</span></p><p dir="ltr" style="line-height:1.44;text-indent:5pt;margin-top:0pt;margin-bottom:0pt"><a href="https://sites.google.com/d303.org/scnlrc/home" target="_blank">LRC Website</a></p><p dir="ltr" style="line-height:1.44;text-indent:5pt;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb(0,0,0);font-family:Arial;font-size:10pt;white-space:pre-wrap;text-indent:5pt"><a href="https://twitter.com/DubOfTheHub" target="_blank">@DuboftheHub</a></span></p><p dir="ltr" style="line-height:1.44;text-indent:5pt;margin-top:0pt;margin-bottom:0pt"><span style="color:rgb(17,85,204);text-indent:0px;font-size:10pt;font-family:Arial;background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><a href="https://twitter.com/StCharlesD303?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor" style="color:rgb(17,85,204);text-indent:0px" target="_blank"><img width="22" height="22" style="border: none;"></a></span><a href="https://www.facebook.com/St-Charles-District-303-125824210789789/" style="color:rgb(17,85,204);text-indent:0px" target="_blank"><span style="font-size:11pt;font-family:Arial;background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><img width="22" height="22" style="border: none;"></span></a><span style="color:rgb(17,85,204);text-indent:0px;font-size:11pt;font-family:Arial;background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><a href="https://www.instagram.com/stcharlesd303/" style="color:rgb(17,85,204);text-indent:0px" target="_blank"><img width="29" height="22" style="border: none;"></a></span></p><p dir="ltr" style="line-height:1.44;text-indent:5pt;margin-top:0pt;margin-bottom:0pt"><a href="https://calendar.google.com/calendar/u/0/selfsched?sstoken=UUlPOVZIM3ladUZPfGRlZmF1bHR8ZmY3YmMxZDhlNDQ0NzZhNWUxZmFiMjdkNWQxYjU5ZDU" target="_blank">Book an appointment</a></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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<a href="https://www.aisled.org/" rel="noreferrer" target="_blank">https://www.aisled.org/</a></blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">Matt Smolka, MLIS MAED<div>Glencoe Central School CLC Director</div><div><img src="https://docs.google.com/uc?export=download&id=1S7nApODbY84_7jKysb-zd0bpaMORTz-z&revid=0B7AGzhDOrihVNXNMR1pGYUdNNysyMlZkV1lsbWlIeFRyUUFBPQ" width="200" height="70"><br></div></div></div>
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<pre><span style="background-color:white"><font size="3">This e-mail message contains information that may be privileged or confidential and is the property of the Board of Education of Glencoe School District. It is intended only for the person(s) to whom it is addressed. If you are not the intended recipient of this message, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you have received this message in error, please notify the sender immediately and delete all copies of this message.</font></span></pre>