[SWANcom] *Resolved* User Searching in Workflows Degraded

[Steven Schlewitt]

SWAN Library Staff:

After-hours SWAN staff were able to resolve the issue alongside SirsiDynix support early on Sunday morning. Checking today, it appears all duplicated records have unified and updated as expected.

If you continue to see duplicate records or encounter any issues with records that were updated over the weekend, please email us at help at swanlibraries.net<mailto:help at swanlibraries.net> to open a trouble ticket.

Thank you,
Steven Schlewitt
Information Technology Manager
steven at swanlibraries.net<mailto:steven at swanlibraries.net> * 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

From: swancom-bounces at list.swanlibraries.net [mailto:swancom-bounces at list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Saturday, November 12, 2016 2:27 PM
To: swancom at list.swanlibraries.net; swancirc at list.swanlibraries.net
Subject: [SWANcom] *Update* User Searching in Workflows Degraded
Importance: High

SWAN Library Staff:

Just a quick update on this issue - we've found that modifying a record will appear to create a duplicate patron record, but it's actually just a duplicate search index. Essentially, this means you might see repeat patrons in the search functions until we're able to re-run the maintenance report this evening. All duplicate records will be removed tomorrow, and any modifications/updates you make today will be applied to the patron's record, as expected.

We apologize for the confusion.

Steven Schlewitt
Information Technology Manager
steven at swanlibraries.net<mailto:steven at swanlibraries.net> * 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

From: swancom-bounces at list.swanlibraries.net<mailto:swancom-bounces at list.swanlibraries.net> [mailto:swancom-bounces at list.swanlibraries.net] On Behalf Of Rudy Host
Sent: Saturday, November 12, 2016 8:45 AM
To: swancom at list.swanlibraries.net<mailto:swancom at list.swanlibraries.net>
Subject: [SWANcom] User Searching in Workflows Degraded

An overnight maintenance report encountered an issue and user searching in Workflows has been affected.  Searching by name works properly, but searching based on information such as phone number or address will not.  This issue will be resolved tomorrow.  Sorry for any inconvenience this may cause.

Rudy Host
Network Administrator
rudy at swanlibraries.net<mailto:rudy at swanlibraries.net> * (630)326-5775
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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