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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">SWAN Member Library Staff:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The nightly SirsiDynix server outages affecting the Enterprise OPAC have unfortunately persisted throughout the week and may persist into the weekend.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Through nightly trial and error, SirsiDynix support has managed to reduce the outages to under thirty minutes sometime between 10pm-11pm, and they will not stop troubleshooting
until the issue is resolved completely.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">This issue is affecting up to 50 other SirsiDynix customers in addition to SWAN and has been escalated to the Director of SirsiDynix's Cloud Services division. That being the
case, we're hoping for some good news this weekend. In the meantime, we've posted an alert on all Enterprise library profiles to inform patrons of the possible outages between 10 and 11pm.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thank you for your continued patience, and stay tuned for further updates.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Steven Schlewitt</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><br>
<i>Information Technology Manager</i><br>
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2E74B5"><a href="mailto:steven@swanlibraries.net"><span style="color:#2E74B5">steven@swanlibraries.net</span></a></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> • 630-326-5993<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">SWAN Library Services</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><br>
125 Tower Drive, Burr Ridge, IL 60527<br>
<a href="https://www.swanlibraries.net/"><span style="color:#0563C1">swanlibraries.net</span></a> •
<a href="https://catalog.swanlibraries.net/"><span style="color:#0563C1">catalog.swanlibraries.net</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net]
<b>On Behalf Of </b>webmaster@swanlibraries.net<br>
<b>Sent:</b> Monday, November 7, 2016 4:31 PM<br>
<b>To:</b> swancom@list.swanlibraries.net<br>
<b>Subject:</b> [SWANcom] Update on Enterprise OPAC Stability<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span lang="EN">Message from sender:<br>
<br>
<em>From the SWAN Support Website:</em><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN">Published on <em>SWAN</em> (<a href="https://support.swanlibraries.net">https://support.swanlibraries.net</a>)<o:p></o:p></span></p>
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<h2><span lang="EN">Update on Enterprise OPAC Stability <o:p></o:p></span></h2>
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<p class="MsoNormal"><span lang="EN">11/07/2016 - 16:30 - by Ian Nosek <o:p></o:p></span></p>
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<p><span lang="EN">SWAN Library Staff:<o:p></o:p></span></p>
<p><span lang="EN">SirsiDynix is continuing to investigate the root cause of the recent Enterprise OPAC outages that have been typically occurring after-hours on a nightly basis.<o:p></o:p></span></p>
<p><span lang="EN">While SirsiDynix support has determined that the issue is likely related to the backup process of their hosted Enterprise servers, they have not yet found a definitive solution.<o:p></o:p></span></p>
<p><span lang="EN">Until SirsiDynix staff has fully resolved the issue, we are anticipating continued brief Enterprise service disruptions. Fortunately, these outages have been largely isolated to late evening hours after SWAN libraries have closed, so we expect
that the impact of these outages will remain minimal.<o:p></o:p></span></p>
<p><span lang="EN">We will send updates as we receive new information, and thank you for your continued patience.<o:p></o:p></span></p>
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<p class="MsoNormal"><strong><span lang="EN">Source URL:</span></strong><span lang="EN">
<a href="https://support.swanlibraries.net/news/2016-11-07/update-enterprise-opac-stability">
https://support.swanlibraries.net/news/2016-11-07/update-enterprise-opac-stability</a><o:p></o:p></span></p>
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