[ISLMA-Share] ProQuest SIRS technical problems?

[Email list for the Illinois School Library Media Association]

I am having problems with all my ProQuest products as well. None of them will authenticate automatically based on I.P. addresses and ProQuest changed their password requirements so that the school's old user name and password no longer worked BUT no one from customer service or technical support reached out to let me know. One day, I was just not able to get into the databases. It's been very frustrating and Tech support has not been very helpful in finding solutions. 

Sarah Lorraine

> On Mar 13, 2017, at 2:03 PM, Email list for the Illinois School Library Media Association <islma at list.railslibraries.info> wrote:
> 
> Has anyone else been having trouble with ProQuest SIRS Knowledge Source this school year?  While I appreciate the updates that occurred over the summer, our school (which runs Chromebooks) has had constant issues with articles and pages not loading.  Students need to continually log out of everything and log back in.  Customer Support has tried to solve the issues but has been at it for six months and had no luck.  Has anybody else had such problems and figured out a solution?
> 
> 
> Jeanne Brucher
> Teacher-Librarian
> jbrucher at geneseoschools.org
> Geneseo Middle School (309) 945-0524
> Geneseo High School (309) 945-0316
> 
> <Screen Shot 2016-08-19 at 1.57.42 PM.png>
> 
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