[SWANcom] *Reminder* Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th

[Steven Schlewitt]

SWAN Member Library Staff:

Just a quick reminder of the upcoming database maintenance. Please note the correction on check-ins – we expect everything will be back online and ready for check-ins beginning Monday morning, instead of Tuesday, as originally posted.

A few other considerations…

-        Staff should only be performing checkout functions while offline. Please avoid any check-ins or patron registration. If a patron is registered using offline mode, please check for duplicates on Monday morning.



-        The Enterprise OPAC will only be searchable, and all My Account features, including fines payment, placement of holds, or checking library available will be inaccessible.



-        All patron notices will be suspended during the downtime. These notices will remain in queue until Monday morning.



-        All SIP2 connected hardware and vendor services will be inaccessible, including PC Reservation software and E-Book accounts. If offered by your vendor, you may want to make arrangements to run SIP2 services in an “unauthenticated” mode so that patrons will still have access to PC Reservation (without guest passes) and E-Book services.



-        We would urge all libraries to please take an opportunity in the upcoming weekends to test Offline mode with your weekend staff. This will ensure Offline is working correctly, that no intervention is required from your local IT to ensure functionality, and that files are saving/uploading as expected. Remember, Offline files are uploaded immediately when your library is back online and processed by SWAN servers overnight. Therefore, any check-outs performed during offline will be reflected on the next day.


For reference, SWAN’s WorkFlows Offline documentation can be found at the link below.
https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/WorkFlowsOffline-3.5.pdf (L2 login required)

If you have any questions about Offline Mode or the upcoming downtime, please email help at swanlibraries.net<mailto:help at swanlibraries.net>.

Thank you,

Steven Schlewitt
Information Technology Manager
steven at swanlibraries.net<mailto:steven at swanlibraries.net> • 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

From: webmaster at swanlibraries.net [mailto:webmaster at swanlibraries.net]
Sent: Tuesday, October 25, 2016 4:15 PM
To: swancom at list.swanlibraries.net
Subject: Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th

Message from sender:

From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th
10/25/2016 - 16:14 - by Steven Schlewitt

SWAN Member Library Staff,

Over the first weekend of December (the 3rd-4th), SWAN will be performing database maintenance on our Symphony Server to finalize Enterprise facet work on fiction/non-fiction materials and commit several other recent projects to our database. This work will serve to greatly improve the patron Enterprise experience.

This process requires SWAN to rebuild the Symphony database indexes, which requires server downtime and will affect most Symphony services. Please see the list below for the specific services affected:

-      Symphony Server functions

  *   WorkFlows (staff must use Offline mode for checkout; no check-ins please)
  *   SIP2-connected hardware (AMH, self-check)
  *   SIP2-connected vendor services (Overdrive, Axis360, etc)

-      Symphony Web Services functions

  *   Enterprise My Account functions (including payments)
  *   Enterprise material availability
  *   BookMyne
  *   MobileCirc (staff must use Offline mode)

This downtime will begin Saturday, December 3rd at 6 a.m. and run through Sunday evening. SWAN will send a reminder as the date approaches, as well as a follow-up message when the database maintenance has completed and staff can resume normal work practices.

To reiterate:

  *   Symphony WorkFlows can be accessed only in Offline mode during the maintenance
  *   Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results
  *   Materials can be checked out via WorkFlows while Offline, but please avoid check-ins until Monday *Corrected* (Important: Backdate these delayed check-ins to avoid fines to the patron records)

Please email help at swanlibraries.net<mailto:help at swanlibraries.net> if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc.

________________________________
Source URL: https://support.swanlibraries.net/news/2016-10-25/symphony-server-database-maintenance-and-required-use-offline-mode-dec-3rd-4th
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