[SWANcom] *Resolved* SWAN Support Site Outage

[Steven Schlewitt]

The SWAN Support Site and OTRS Ticketing System have been restored.

Thank you for your patience, and have a great Thanksgiving weekend!

Steven Schlewitt
Information Technology Manager
steven at swanlibraries.net<mailto:steven at swanlibraries.net> * 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

From: swancom-bounces at list.swanlibraries.net [mailto:swancom-bounces at list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, November 23, 2016 4:02 PM
To: swancom at list.swanlibraries.net; swancirc at list.swanlibraries.net
Subject: [SWANcom] SWAN Support Site Outage

SWAN Member Library Staff:

We're currently experiencing an outage of the SWAN Support Site (support.swanlibraries.net) and the SWAN OTRS Ticketing system. Since these sites are hosted on RAILS servers, we've reached out to RAILS to perform additional investigation. We hope to have the issue resolved shortly.

If you've submitted tickets to help at swanlibraries.net<mailto:help at swanlibraries.net>, these tickets will remain in queue until the sites are restored. If you need immediate assistance, however, we can always be reached at our support number, 844-SWANLIB.

Thank you,
Steven Schlewitt
Information Technology Manager
steven at swanlibraries.net<mailto:steven at swanlibraries.net> * 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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