[SWANcom] *Important Update* Enterprise OPAC Stability

[Steven Schlewitt]

SWAN Member Library Staff:

The nightly SirsiDynix server outages affecting the Enterprise OPAC have unfortunately persisted throughout the week and may persist into the weekend.

Through nightly trial and error, SirsiDynix support has managed to reduce the outages to under thirty minutes sometime between 10pm-11pm, and they will not stop troubleshooting until the issue is resolved completely.

This issue is affecting up to 50 other SirsiDynix customers in addition to SWAN and has been escalated to the Director of SirsiDynix's Cloud Services division. That being the case, we're hoping for some good news this weekend. In the meantime, we've posted an alert on all Enterprise library profiles to inform patrons of the possible outages between 10 and 11pm.

Thank you for your continued patience, and stay tuned for further updates.

Steven Schlewitt
Information Technology Manager
steven at swanlibraries.net<mailto:steven at swanlibraries.net> • 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

From: swancom-bounces at list.swanlibraries.net [mailto:swancom-bounces at list.swanlibraries.net] On Behalf Of webmaster at swanlibraries.net
Sent: Monday, November 7, 2016 4:31 PM
To: swancom at list.swanlibraries.net
Subject: [SWANcom] Update on Enterprise OPAC Stability

Message from sender:

From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
Update on Enterprise OPAC Stability
11/07/2016 - 16:30 - by Ian Nosek

SWAN Library Staff:

SirsiDynix is continuing to investigate the root cause of the recent Enterprise OPAC outages that have been typically occurring after-hours on a nightly basis.

While SirsiDynix support has determined that the issue is likely related to the backup process of their hosted Enterprise servers, they have not yet found a definitive solution.

Until SirsiDynix staff has fully resolved the issue, we are anticipating continued brief Enterprise service disruptions. Fortunately, these outages have been largely isolated to late evening hours after SWAN libraries have closed, so we expect that the impact of these outages will remain minimal.

We will send updates as we receive new information, and thank you for your continued patience.

________________________________
Source URL: https://support.swanlibraries.net/news/2016-11-07/update-enterprise-opac-stability
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